Shipping policy

Last Updated: June 2026

Thank you for shopping with KIS. We are committed to delivering your order safely, discreetly, and efficiently.

Shipping Coverage

Currently, KIS ships across India only.

We do not offer international shipping at this time.

Shipping Charges

Free Shipping on orders above ₹599.
A flat shipping fee of ₹75 applies to orders below ₹599.

Shipping charges, if applicable, will be displayed at checkout before payment is completed.

Order Processing & Dispatch

Orders are typically processed and dispatched within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Estimated Delivery Time

Delivery timelines may vary depending on your location and courier service availability.

Metro Cities: 5–7 business days
Rest of India: Up to 10 business days

While we strive to meet these timelines, occasional delays may occur due to weather conditions, public holidays, courier disruptions, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or SMS, allowing you to monitor the status of your delivery in real time.

Discreet Packaging

Your privacy matters to us.

All KIS orders are shipped in discreet packaging without revealing product details or intimate apparel information on the outer package.

Delivery Delays

While we work with reliable logistics partners, delivery timelines are estimates and cannot be guaranteed.

KIS shall not be held responsible for delays caused by:

Courier partner issues
Weather conditions
Natural disasters
Government restrictions
Incorrect shipping information provided by the customer

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

KIS shall not be liable for delays or failed deliveries resulting from incorrect or incomplete addresses, phone numbers, or other delivery information.

Lost or Missing Shipments

If your order is marked as delivered but has not been received, or if your shipment appears lost in transit, please contact us within 7 days of the expected delivery date.

Each case will be investigated individually with our courier partners. Depending on the outcome of the investigation, KIS may offer a replacement, store credit, or other resolution at its discretion.